FAQs
Payments
How do I place an order?
1. Click on the product image or product name to view the item details.
2. Choose the color or size, then enter the quantity you want to purchase.
3. Click the “buy it now” button to proceed to checkout directly, or “add to cart” and buy later with other items. You can view your cart by clicking on the cart button in the upper right-hand section of every page.
If you have any questions, please feel free to contact us by email VIP-Service-@outlook.com. Our support team is always happy to guide you at any step!
How do I pay for my purchase?
We accept Paypal, AMEX, VISA, Mastercard, Apple Pay.
Shipping & Delivery
How long will my order take to arrive?
We've got warehouses all around the USthat help us get your products to you ASAP. You will receive the package within 3-14 business days by FedEx or UPS.
How do you calculate your shipping and handling charges?
We offer free shipping and handling for all products in our store!
How can I track my order status?
Where is my order?
Don't worry, you will receive the shipping confirmation email with tracking number from RACCOMB.
For more detail informations, you can track it at FedEx or UPS Website.
Cancel & Return
How do I cancel my order?
You may cancel your order anytime before it leaves our warehouse for a full refund. Please send us your order number and the reason for cancel in the email.
How do I return the item?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you need to contact our customer services. We will handle your request within 2 business days.
If your return is accepted, we’ll send you the return instructions to return your package. Customers need to pay the shipping cost for return if it’s not product problem. We will pay the shipping cost if it’s product problem.
Please provide us the tracking number of your return to track.
Items sent back to us without first requesting a return will not be accepted.
FAQs
Taking care of your furniture
- Please keep the furniture in cool and dry place. If you put it outside, keep the product out of direct sunlight and protect it with waterproof cover. Because the wood will lighten and surface finishes may degrade if exposed to bright sunlight.
- Wipe with a damp cloth. Spills should be soaked up immediately with a clean, absorbent soft cloth or paper towel.
- Due to the risk of tipping, never allow children to stand, climb, or hang on tv stands, drawers or shelves.
Hardware may loosen over time. Periodically check that all connections are tight.
Is it easy to assemble?
Yes. The hardware, tools and clear instructions are included. Each parts is labeled. Enjoy the fun in new furniture!
For More Help
Contact Us
If you have any question, concerns, good ideas and design, please feel free to contact us. Or leave a message for contact us page.
Email: VIP-Service-@outlook.com